Diploma of Hospitality Management

Develop leadership skills for the Hospitality industry.

Qualification code

SIT50422

CRICOS code

110708D

Delivery mode

Face to Face. This program is delivered in the classroom. Practical face to face training is provided in a commercial training kitchen

Course duration

  • 52 weeks
  • Training and assessment: 40 weeks total
  • Holidays: 12 weeks total
  • Terms: 4 total (10 weeks each)
January / April / July / October 2024

Course description

This qualification reflects the role of highly skilled senior operators who use a broad range of hospitality skills combined with managerial skills and sound knowledge of industry to coordinate hospitality operations. They operate independently, have responsibility for others and make a range of operational business decisions.

This qualification provides a pathway to work in any hospitality industry sector as a departmental or small business manager. The diversity of employers includes restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, cookery, food and beverage and gaming.

The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Units of competency

Core units

Enhance customer service experiences

SITXCCS015
SITXCCS016

Develop and manage quality customer service practices

SITXCOM010

Manage conflict

SITXFIN009

Manage finances within a budget

SITXFIN010

Prepare and monitor budgets

SITXGLC002

Identify and manage legal risks and comply with law

SITXHRM008

Roster staff

SITXHRM009

Lead and manage people

SITXMGT004

Monitor work operations

SITXMGT005

Establish and conduct business relationships

SITXWHS007

Implement and monitor work health and safety practices

No items found.

Elective units

SITXFSA005

Use hygienic practices for food safety

SITHCCC043

Work effectively as a cook

SITHCCC023

Use food preparation equipment

SITHCCC026

Package prepared foodstuffs

SITHCCC027

Prepare dishes using basic methods of cookery

SITHCCC028

Prepare appetisers and salads

Learner characteristics and target group

Target groups for the SIT50422 Diploma of Hospitality Management are domestic and international students who are:

  • Seeking to pursue or further a career in hospitality management.
  • Seeking to enter a new industry sector.
  • Seeking a pathway to higher level qualifications.

Characteristics of the target group are as follows:

Students will be from a range of countries and may be living in Australia for the first time or may have been here in the recent or more distant past. 

Many will speak English as a second language, although an entry level has been set to ensure students are able to complete course work. 

Students are expected to typically fall into the age range of 18 – 35 as people still establishing or changing careers.

Credit and/or RPL can be provided for those with existing skills and knowledge allowing such students to complete the course in a shorter timeframe.

Work placement program

A key requirement of Diploma of Hospitality Management is the completion of work experience at one of the quality commercial training kitchens partnered with ZOI Education. Our premium Work Placement helps our students to graduate work-ready and highly regarded in the Hospitality Industry.

Pathways

Study pathways

Students who complete this course may wish to continue their education into a range of Diploma qualifications, such as the SIT60322 Advanced Diploma of Hospitality Management.

Employment pathways

Potential employment options are in any hospitality industry sector as a departmental or small business manager. See also possible job title roles indicated in the qualification description. This qualification provides a pathway to work in any hospitality industry sector as a departmental or small business manager. The diversity of employers includes restaurants, hotels, motels, catering operations, clubs, pubs, cafes, and coffee shops. This qualification allows for multi-skilling and for specialisation in accommodation services, cookery, food and beverage and gaming.

Study requirements

The course structure comprises the following core and elective units. These electives have been selected based on industry needs, graduate pathways and/or student and teacher feedback. To be awarded the SIT50422 Diploma of Hospitality Management, a student must successfully complete a total of twenty-eight (28) units of competency, comprising of: * eleven (11) core units, and; * seventeen (17) elective units, of which:

  • one (1) unit must be from Group A
  • one (1) unit must be from Group B
  • eleven (11) units must be from Group C
  • four (4) units from Group C, Group D, or elsewhere in the SIT Training Package, or any other current Training Package or accredited course.

Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.

Entry requirements

ZOI Education has the following entry requirements: International students must meet following:

Academic Requirement

To enter this qualification, applicants should have successfully completed Year 12.

Age Requirement

Students must be a minimum age of 18 years or above at the time of course commencement.

English Language Requirement

To enter this qualification, applicants must also meet English Language Requirements:

  • IELTS (Academic) overall score of 5.5; or
  • TOEFL IBT 46; or
  • Cambridge English Advanced (CAE) 162; or
  • PTE Academic 42 or equivalent.

English language competence can also be demonstrated through documented evidence of any of the following:

  • Minimum five (5) years of study in English in Australia, Canada, New Zealand, Britain, America, South America or Ireland.
  • Completed in Australia in English a substantial component (at least 50%) of a qualification at AQF level 4 or higher.
  • Successfully completed in Australia in English the Senior Secondary Certificate of Education.
  • Completed a recognised ELICOS program and achieved an English Proficiency level of upper intermediate or equivalent.

Pre-Training Review

All learners will undertake pre-training review to determine suitability for the course and student needs. The aim of the review is to identify their training needs through questions on previous education or training, relevance of the course to applicant, relevant experience and interview conducted by ZOI trainers and assessors. Interview will also aim to identify any support needs and possible RPL opportunities. Through pre-training review learner will demonstrate that they have necessary skills to successfully complete the course.

Language Literacy and Numeracy (LLN)

All students will be required to complete an LLN assessment prior to the commencement of the course. ZOI uses LLN robot platform for the assessment. All reports, training supplements and recommendations are generated by the LLN Robot system after comparing the learner’s ACSF spiky profile to the profile of this course.

Hardware/Software Requirements

All participants are expected to have access to a laptop or computer with internet. Learners are also expected to have Microsoft office suite of application like Word, Excel etc at their own cost to ensure successful completion of assessment. Students can access free Wi-Fi when in campus.

DHA Requirement

Applicants must also provide documentation according to Department of Home Affair requirements. For further information on student visa assessment level and documentation, visit Department of Home Affairs’ website at: https://www.homeaffairs.gov.au/

Prerequisite

The Training Package requires that entry to this qualification is limited to those who: Have completed a Diploma or Advanced Diploma from the BSB Training Package (current or superseded equivalent versions). or Have two years equivalent full-time relevant workplace experience in an operational or leadership role in an enterprise.

Course credit

Students may apply for recognition of existing qualifications or skills, knowledge, and experience (credit transfer or recognition of prior learning). The granting of course credit may affect course fees as well as the duration of the course. This process is outlined in ZOI Education Course Credit Policy and Procedure.

More information

Provider details
CRICOS Provider number: 03611D
RTO Code: 45174
Acknowledgement of Country
ZOI Education acknowledges, recognises and respects the Ancestors, Elders and families of the Wurundjeri people, who are the traditional owners of the land on which our campus stands.